Help us lead the way Forward toward a healthy and hunger-free Wisconsin!
FoodShare Outreach Specialist - Helpline
The FoodShare Helpline is a call center managed and operated by Feeding Wisconsin that connects callers interested in the FoodShare program to accurate program, eligibility, and benefit information and to application assistance over the phone and in local communities. This position coordinates and operates day-to-day functions of the FoodShare Helpline, assisting callers with high quality FoodShare application assistance, conducting follow-up on open cases, and provides guidance through understanding benefits as well as acts as a liaison for client follow-up and communication. The Coordinator will screen callers electronically and assists in scheduling appointments with a FoodShare Outreach Specialist where local in-person outreach is available, and perform telephonic application assistance where no local in-person outreach is available.